Refund Policy for FarmTailsDogDaycare.co.nz
This Refund Policy outlines the terms and conditions regarding refunds for services provided by Farm Tails Dog Day Care. Please note that all services are booked and paid for through our direct communication channels (e.g., email, phone, or in-person agreement) and not directly via this static website.
1. General Policy
Farm Tails Dog Day Care strives to provide excellent service and customer satisfaction. While this website serves as an informational platform, all bookings and associated payments for dog daycare services are handled directly with our team. Any refunds will be processed according to the terms agreed upon during the booking and enrollment process.
2. Cancellations by Client
- Advance Notice: If you need to cancel a confirmed daycare booking, we kindly request [Insert Your Required Notice Period Here, e.g., 24 hours’] advance notice.
- Refund Eligibility for Cancellations:
- Cancellations made with the required advance notice will typically be eligible for a full refund or a credit towards a future booking, at your discretion.
- Cancellations made with less than the required notice period may incur a late cancellation fee or forfeiture of the deposit/payment for that specific day, unless exceptional circumstances apply (e.g., documented emergency).
- No-Shows: If your dog does not show up for a confirmed booking without any prior notice, the full payment for that day will generally be forfeited, as we would have reserved that space for your dog.
3. Cancellations by Farm Tails Dog Day Care
In rare circumstances, Farm Tails Dog Day Care may need to cancel a confirmed booking due to unforeseen circumstances (e.g., severe weather, staff emergency, facility issues). In such cases:
- You will be notified as soon as possible.
- You will receive a full refund for the cancelled day(s) or a full credit towards a future booking, whichever you prefer.
4. Early Pick-Up / Partial Attendance
- If you pick up your dog early from a full-day session, or if your dog attends for only a portion of the agreed-upon time, we typically do not offer partial refunds for the unused time. Our pricing is based on a daily rate for reserving the space and providing care for the session.
5. Medical Emergencies During Daycare
- In the event of a medical emergency involving your dog during daycare, Farm Tails Dog Day Care will take all necessary actions to ensure your dog’s well-being, including seeking veterinary attention. Any associated veterinary costs are the responsibility of the dog owner. Our daycare fees for the day of the incident will still apply.
6. Processing Refunds
- Approved refunds will be processed using the same method of payment used for the original transaction (e.g., bank transfer).
- Please allow [Insert Your Typical Processing Time, e.g., 5-7 business days] for the refund to appear in your account.
7. How to Request a Refund or Discuss a Cancellation
To request a refund or discuss a cancellation, please contact us directly:
- Email: hello@farmtailsdogdaycare.co.nz
8. Changes to This Policy
Farm Tails Dog Day Care reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated.